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Reviews

What our customers say about us

Lesley Robinson
Lesley Robinson
2022-04-08
Verified
Sam was incredibly kind and helpful. They had everything we needed in the shop. My father drove from Spain to shop here and was delighted with his purchase s as I was with the service
Kerry Gregory
Kerry Gregory
2021-12-16
Verified
Every time I go to the shop, call up or ask advice I get exceptional service. Sam knows about every instrument, book and thing that is sold in the shop, she is happy to share her experience, knowledge and advice to help you get exactly what you need. She is incredibly helpful, always professional, and makes every interaction an positive experience.
Craig Smith
Craig Smith
2021-11-21
Verified
Professional, honest, and friendly service. Sam is fantastic; great product knowledge, very helpful, and up-to-date with the latest technology.
Studleys Jewellers
Studleys Jewellers
2021-11-18
Verified
Everything you need in one place! Excellent knowledgeable staff who are always very attentive and helpful.
Floriane Van Den Brande
Floriane Van Den Brande
2021-11-15
Verified
My experience with Gem-A Instruments has been excellent every single time. I’ve dealt with them on numerous occasions during the last couple of years both for me personally as also on behalf of A.E. Ward & Son. They have a large range of gemmological instruments, books and gadgets available. Instruments such as the refractometer and microscope which A.E. Ward bought from Gem-A years ago are absolutely invaluable and used daily. Sam is incredibly helpful and clearly very knowledgeable about everything stocked. She is always willing to explain something or give advice on any of the instruments and orders are prepared promptly. I highly recommend Gem-A Instruments!
Alicja Wooles
Alicja Wooles
2021-11-11
Verified
It is always great to see Gem A stand at all major jewellery events. The staff are always frinedly and extremly helpful. I have been using a lot of their equipment for years and they are still in great condition, which is the testimony to the quality. I did my FGA and DGA with Gem A and found the courses indepth and interesting.
Stuart Pool
Stuart Pool
2021-11-11
Verified
The Gem-A Shop is the first place I go when I have a requirement for new kit. The service is always superb and the advice and recommendations are invariably in line with what I need and the budget I can afford. I have bought many items from Gem-A and never had any cause for complaint.
David Clark
David Clark
2021-08-22
Verified
I have been in the jewellery trade for 20 years, but my quest for knowledge never ceases. I decided to undertake the Diamond Diploma (DGA) in 2020. A really interesting course, which covered every aspect of Diamond, and a really excellent practical Diamond Grading Week and exam. I am now delighted to have achieved my qualification and will proudly place the much coveted postnominals DGA after my name. One additional word of thanks goes to my tutor Valentina Molon, she was very very knowledgeable and offered superb guidance throughout the course.

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He is very professional and kind. He explained everything he needs. I love to work with him again and again. Great Experience.

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Gem-A Diamond Sachet Wipes-0
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We can see you're shopping in outside the UK, so to process your order, we’ll need to send you an invoice that excludes VAT. 

Option 1

To receive Invoice that excludes VAT together with a shipping quote and your payment link, please forward us your finished cart, with your full address, telephone number and membership details if applicable. We’ll create you a personal payment link and send your goods once we have received your card payment!

Option 2

You can also proceed by adding the following address: Ely Place, London, EC1N 6TD at checkout (see below) N.B. Please leave your actual shipping address in the order notes at checkout so we can provide an accurate shipping quote and deliver your Gem-A Instruments at the right place! Once the steps from above have been taken the last thing to do is press 'pay securely with Opayo', without completing the payment! We will then have all the info needed and be able to send a payment link excluding VAT together with the shipping quote in a separate email. Upon a successful completion we will ship the stocks out to you.

Pay the final Invoice(excl. VAT) including shipping costs

And receive your Gem-A Instruments order outside the UK

Transportation of your Gem-A Instruments may take between 7-28 days depending on where you want the goods to be delivered at.

If there are any extra Taxes depending on your location, we will be in touch in a separate email.

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